We are looking for a dedicated and professional Customer Service Representative (CSR) to join our financial voice account team. In this role, you will be responsible for handling inbound calls from customers, addressing their inquiries, and providing accurate information about financial products and services. You will assist clients with concerns such as billing issues, transaction disputes, and account-related matters, while also guiding them in the use of digital banking tools.

The ideal candidate is customer-focused, detail-oriented, and able to deliver excellent service while maintaining compliance with financial policies and standards.

Job Requirements

• Strong verbal and written communication skills in English are essential for clear and professional interactions. 
• At least HS (Old Curriculum) SHS Graduate, College undergrads are welcome to apply (with or without BPO Exp.)
• A proactive, client-driven attitude with good listening and critical thinking skills to resolve issues. 
• Working knowledge of computers and the ability to learn and utilize various company tools and applications. 
• Excellent multi-tasking and problem-solving skills to handle customer inquiries efficiently. 
• A positive demeanor, the ability to maintain professional boundaries, and adherence to strict confidentiality and security standards.
• Willingness to work shifting schedules, including holidays and weekends.