Job Title: Customer Service Representative (Spanish-bilingual)

Work hours: Part-time

Timezone: United States (MST)

Initial work schedule: Saturday and Sunday 6 am – 2 pm (Arizona time)

Rate: $6-7 per hour DOE

Job Overview:

We are seeking a Spanish-bilingual Customer Service Representative to join our team. The ideal candidate will have at least 1 year of experience in a call center setting (BPO) and possess strong communication skills in both Spanish and English. As a Customer Service Representative, you will be responsible for handling incoming calls, capturing accurate caller information, and dispatching messages using our Startel software platform. This role requires a dedicated individual with excellent attention to detail and the ability to thrive in a fast-paced environment.

Responsibilities:

1. Answer incoming calls promptly and professionally using our Startel software platform.
2. Capture accurate caller information, including name, contact details, and nature of the inquiry.
3. Dispatch messages efficiently via text, email, and fax to appropriate parties.
4. Conduct live transfers of calls (patch) as necessary to ensure seamless communication and resolution of customer inquiries.
5. Provide excellent customer service by addressing caller concerns and inquiries in a timely and courteous manner.
6. Adhere to company policies and procedures regarding call handling, confidentiality, and data security.
7. Maintain a positive and cooperative attitude while working collaboratively with team members to achieve departmental goals.

Technical Requirements:

• Computer with Windows 10/11 Professional operating system.
• 24-inch monitor or larger for optimal visibility.
• Hard-wired internet connection (No Wi-Fi) to ensure stable connectivity.
• Willingness to undergo training on Startel software for call handling and message dispatch.

• Fluency in spoken and written Spanish and English.
• Minimum of 1 year of experience in a call center setting, preferably in a Business Process Outsourcing (BPO) environment.
• Excellent communication skills and a professional phone manner.
• Strong attention to detail and accuracy in capturing caller information.
• Ability to multitask and prioritize tasks effectively in a high-volume call environment.
• Demonstrated problem-solving skills and the ability to remain calm under pressure.
• Flexibility to work in shifts and adapt to changing schedules as needed.

• Computer with Windows 10/11 Professional operating system.
• 24-inch monitor or larger for optimal visibility.
• Hard-wired internet connection (No Wi-Fi) to ensure stable connectivity.
• Willingness to undergo training on Startel software for call handling and message dispatch.