Customer Service Representative
Metacom Careers
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Holiday Gifts, Incentives
Insurance Health & Wellness
Disability Insurance, Life Insurance, Mental Insurance, HMO
Others
Office Parties
Perks Benefits
Annual Company Trip
Time Off & Leave
Birthday Leave, Compassionate Leave, Family Medical Leave
Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and complaints promptly and effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance service quality.
- Engage in continuous training to stay updated on product knowledge.
Requirements
- Educational Qualifications: Master’s degree required.
- Experience Level: Less than 1 year of experience preferred.
- Skills and Competencies: Proficiency in English, customer service expertise, scheduling abilities, strong problem-solving skills, teamwork orientation, familiarity with Adobe Suite and TikTok, robust work ethic, account management experience, and knowledge of Salesforce.
- Working Conditions: Fast-paced environment, primarily office-based with potential for remote work.
- Qualities and Traits: Strong communication skills, adaptable, detail-oriented, and customer-focused mindset.
Brenny Lamban
HR ManagerMetacom Careers
High response rate
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 05 June 2025
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