Customer Service Representative

De Castro Consulting

Urgent
$448-807[Monthly]
On-site - Muntinlupa1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Insurance Health & Wellness

    Health Insurance

Description

We are seeking a highly skilled and empathetic Customer Service Expert to join our team. The ideal candidate will be responsible for managing customer interactions across various channels, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires a proactive approach to customer engagement and a commitment to continuous improvement in service delivery.


Key Responsibilities:

  • Customer Interaction: Manage customer conversations across all support channels, including in-person, online, and via phone.
  • Issue Resolution: Address customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
  • Customer Engagement: Proactively take steps to enhance the customer experience and build strong relationships with clients.
  • Feedback Collection: Share relevant customer feedback to help improve our offerings and services.
  • Process Improvement: Evaluate customer support processes, devise improvements, measure results, and iterate to enhance efficiency.
  • Reporting: Report on key customer service metrics and identify noteworthy trends to inform business decisions.

Requirements

  • Experience: Minimum of 2 years in a customer service role, preferably within BPO industry.
  • Skills: Strong communication, problem-solving, and interpersonal skills. Ability to handle challenging situations with empathy and professionalism.
  • Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred.
  • Technical Proficiency: Familiarity with customer relationship management (CRM) systems and proficiency in Microsoft Office Suite.
  • Language: Proficiency in English, both written and spoken.
  • Bonus: CAR PART KNOWLEDGE AND ACCOUNTING EXPERIENCE (QuickBooks)


This is a NIGHT SHIFT.

English LanguageCustomer ServiceCall CentrePeople SkillsAccountingCar parts knowledgeQuickbooks
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Ruben Benson

Lead Customer Success ManagerDe Castro Consulting

More than ten replies today

Working Location

Northgate Cyberzone by Filinvest. Alabang–Zapote Rd, Muntinlupa, 1781 Metro Manila, Philippines

Posted on 04 June 2025

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