Customer Service Representative

₱20-25K[Monthly]
RemoteFull-time<1 Yr ExpHigh/Senior High School
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

Job Description

English LanguageCustomer ServiceCall Centre

Description

PLEASE READ VERY CAREFULLY BEFORE APPLYING.


THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.


THIS IS VIRTUAL PROCESS


The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.


  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services

Requirements

  • At least High school or Senior High school graduate
  • At least 6 months of BPO experience

Chin R

Career CenterOwner

Active today

Benefits

  • Insurance Health & Wellness

    Health Insurance

  • Professional Development

    Career Development

  • Time Off & Leave

    Paid Holidays, Government Mandated Leave

Posted on 05 October 2024

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