SVIP Game Customer Service Manager

深圳柚乐网络科技有限公司

$2.4-3K[Monthly]
On-site - ChinaNo Exp RequiredBachelorFull-time
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Job Description

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Benefits

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    Fertility Assistance, Health Insurance, Occupational Accident Insurance, Retiree Health & Medical

  • Others

    Office Parties

Description

【Job Responsibilities】:

1. Responsible for identifying, segmenting, and managing the lifecycle of high-value users (SVIP) on the platform/game, developing exclusive operational strategies to enhance user retention, activity, and payment conversion.

2. Design the SVIP privilege system (such as exclusive events, gift packages, customer service, community benefits, etc.) to optimize user experience and sense of belonging.

3. Establish SVIP user profiles, analyze behavioral data, uncover needs, and drive product optimization.

4. Plan online and offline activities targeting high-net-worth users (such as exclusive competitions, meet-and-greets, customized content, etc.) to enhance user engagement and brand loyalty.

5. Collaborate with the marketing team to design exclusive marketing programs for SVIP users (such as limited-time recharge rebates, scarcity item distribution, etc.) to drive revenue growth.



Englishcustomer serviceproblem solvingcall centerback office support
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Doris Liu

HR深圳柚乐网络科技有限公司

Working Location

中环中心. 香港中環皇后大道中99號

Posted on 17 April 2025

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