*Handle pre-sale, in-sale, and after-sale customer inquiries via email, including order tracking, returns/exchanges, and shipping issues.

*Provide accurate product advice (e.g., sizing, fabric, style) based on fashion apparel knowledge.

*Collaborate with internal teams (warehouse/logistics) to resolve issues and improve customer experience.

*Document feedback, analyze recurring issues, and optimize email templates.

*Fluent written English, able to write professional and natural business emails.

*1+ year in e-commerce/fashion customer service; experience with Amazon/Shopify is a plus.

*Knowledge of apparel terms (e.g., size conversion, fabric care) and industry standards.

*Patience, stress-resistance, and ability to work across time zones.

*Basic CRM (e.g., Zendesk) and Excel skills.

3. Preferred Skills

*Additional language skills (e.g., French, Spanish).

*Understanding of Western fashion market trends.

4. Work Mode 

*Full-time, flexible to shifts (covering EU/US time zones).