Customer Service Associate (Healthcare)
E-Solutions IT Services
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Description
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide information about products, services, and company policies.
- Resolve customer complaints or issues in a timely and professional manner.
- Process customer orders, returns, and exchanges.
- Document customer interactions and transactions accurately in the system.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain a high level of product knowledge to assist customers effectively.
- Assist with any other duties related to customer service as assigned.
Requirements
- High School Diploma or equivalent.
- Minimum of 1 year of experience in the BPO industry.
- Strong verbal and written communication skills.
- Excellent problem-solving skills and attention to detail.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Friendly and approachable demeanor with a customer-first attitude.
- Ability to work onsite with a flexible schedule.
Dan Marco Santiago
Senior RecruiterE-Solutions IT Services
High response rate
Work Location
Cyberpark Tower 2. J393+5MW, Cubao, Quezon City, Metro Manila, Philippines
Posted on 20 March 2025
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