Wanted: Passionate Customer Experience Specialist  

Are you looking for the chance to make a positive impact on the planet? Do you have a passion for exceptional service and the ability to wow customers? If so, we’re looking for you! 

You:

• Love to tell stories
• Appreciate a good debate even with your boss
• Figure out how to fix it instead of who is to blame.
• Aren't afraid to jump into the deep end.
• Are excited about building empowered teams.
• Have pulled recyclables out of the trash.

We:

• Believe we do not inherit the earth from our ancestors; we borrow it from our children.
• Work to protect and restore the environment.
• Aren't afraid to make mistakes as long as we learn.
• Care more about your values and intelligence than your experience.
• Are committed to creating team dynamics that create empowerment vs. entitlement

 Our Core Values

1. Commit to a culture that builds a strong COMMUNITY.
2. Foster CREATIVITY to inspire fresh innovation.
3. Embrace COURAGE by taking action despite uncertainty.
4. Live with Awareness and CONSCIOUSNESS of our choices.

The Opportunity:

Spend your day connecting directly with the Lomi community; surprise and delight our customers with positivity and integrity. Reporting to the Lead Customer Advocate, you will engage with our customer base and elevate our service levels. As a CX Agent, you will play a pivotal role in providing the highest caliber customer service across various channels, including (but not limited to) email, live chat, and social media. You will be the front line of communication addressing inquiries about our products, memberships, subscriptions, and overall business, while embodying our core values and brand ethos.

• Provide the highest caliber customer service via email, live chat, and social media in a considerate, accurate, and timely manner.
• Be the first line of communication for customers inquiring about our products, brand, founders, and business.
• Be an ambassador and advocate of our brand and product lines.
• Problem-solving to ensure that our customers can have the highest quality experience possible. You will take matters into your own hands to ensure deliveries, transactions, and experiences are never neglected.
• Work directly with the marketing and management teams to improve the customer experience by providing your insight and knowledge.

You are available to work Sunday to Thursday 10:30pm-6:30am or Saturday to Wednesday 9pm-5am

• You have experience in customer-facing roles.
• You have superior written and oral communication skills. Experience with a ticketing system like Zendesk is an asset
• You have strong people skills — you are excited by the idea of chatting with new and interesting folks.
• You are friendly and empathetic.
• You are a quick learner and can think on your feet.
• You can adapt to change in a fast-paced environment and embrace new challenges.
• You are a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment.

Salary: 40,000-50,000 PHP

Lomi is committed to cultivating and preserving a company culture of diversity, equity, and inclusion. This means we seek out people with diversity of opinion and with strengths that will be complementary to our existing organization. We know that we will grow and learn better with a diverse team. When recruiting for new members of our team, we welcome the unique contributions that you can bring in terms of your education, culture, ethnicity, race, sex, gender identity and expression, age, religion, and sexual orientation.