Customer Care Representative
Alorica
Job Description
Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries, complaints, and issues efficiently.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve the customer experience.
- Stay updated on product knowledge and services.
- Contribute to team goals and performance metrics.
Requirements
- Educational Qualifications: High School/Senior High School diploma is mandatory.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Strong problem-solving abilities, excellent customer service skills, familiarity with call center operations, technical proficiency, and the ability to work collaboratively as a team player.
- Working Conditions: Office environment; may require shift work, including evenings and weekends.
- Qualities and Traits: Empathetic, patient, excellent verbal communication skills, and a positive attitude.
Edilbert Balla
Sourcing AssociateAlorica
Active within three days
Working Location
Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 05 August 2025
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Series C
>1000 Employees
BPO & Call Center
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