1. Communication & Client Management

• Serve as the primary liaison between the company and clients, ensuring smooth and professional communication.
• Provide regular shipment updates and address any concerns raised by clients.
• Ensure clear communication between internal teams to avoid information gaps and delays.

2. Process Flow Management & Strategy

• Develop, implement, and refine workflows to ensure operational efficiency.
• Analyze current processes and identify bottlenecks, redundancies, and inefficiencies to improve workflow.
• Implement cross-functional collaboration strategies to break silos and ensure seamless coordination.
• Standardize procedures for shipment tracking, documentation, and delivery coordination.

3. Team Supervision, Conflict Resolution & Coordination

• Oversee and guide the work of Declarants, Delivery Coordinators, and Import Staff.
• Monitor workload distribution to prevent bottlenecks or inefficiencies.
• Facilitate conflict resolution among team members to maintain a positive work environment.
• Assist in problem-solving and decision-making when challenges arise in import and customs processes.
• Ensure deadlines are met by proactively monitoring the team's tasks.

4. Monitoring Deadlines & Performance Tracking

• Set up a real-time tracking system for shipment processing to monitor deadlines and progress.
• Conduct weekly performance evaluations to track efficiency, accuracy, and adherence to schedules.
• Implement KPIs (Key Performance Indicators) to assess team performance.
• Provide support and corrective measures for delayed shipments or operational disruptions.

5. Synchronization Between Roles & Escalation Process

• Ensure that Import Staff, Declarants, and Delivery Coordinators work in a synchronized manner.
• Conduct daily check-ins to discuss shipment status and identify pending concerns. • Establish a clear escalation path for shipment delays, missing documentation, or customs issues.
• Ensure smooth handoffs between roles to prevent disruptions.

6. Reporting to Upper Management

• Provide reports on shipment status, team performance, and operational challenges.
• Present strategic recommendations to improve efficiency, cost-effectiveness, and workflow automation.
• Highlight critical risks and mitigation plans related to shipment delays, documentation issues, or customs compliance.
• Emergency Role Coverage & Cross-Training
• The Import Supervisor must be well-versed in all roles within the team.
• Step in and take over roles as needed when a team member is absent or in an emergency.
• Cross-train employees to reduce dependency on specific individuals.
• Stay updated on key processes, software usage, and compliance requirements.

• 4 years Graduate in BS Customs Administration
• License Customs Broker
• Minimum 3 yrs experience in Brokerage; with background in Customer Service & at least 2yrs supervisory experience.