As a Customer Support Representative at Ubiquity Bacolod, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products.

Day-to-day responsibilities:

• Attends to customers' needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Perks & Benefits:

• HMO Day 1
• Monthly Meal Allowance
• Dental Coverage*
• 15% Night Differential
• Paid Leave Benefits with Tenure Based Cash Conversion
• Internal Movement Opportunities
• Annual Merit Increase
• Ubiquity Plus - Tenure Based Cash Incentive

Who are we looking for?

• Atleast with 6 months BPO experience. 
• At least SHS/High School Grad (old curriculum).
• Excellent verbal and written communication skills.
• Passion for delivering a stand-out customer experience. 
• Ability to follow instructions for specific customer resolutions tasks. 
• Willing to work ONSITE in our Bacolod site.

Ready to make a difference? Apply now and let's talk.

Tip: Best to walk-in Monday to Friday, 10AM-4PM for faster processing of applications.

Please prepare and bring your updated resume and Government IDs available.

Site Address:

• 2nd Floor Veranda (beside Kenny Roger's and above Starbucks)
• Ayala Malls Capitol Central, Gatuslao Street, Bacolod City.