Collections Specialist

Penbrothers

Negotiable
Remote3-5 Yrs ExpBachelorFull-time
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.


About the Role:

As a Collections Specialist, your impact goes beyond recovering payments—you’ll play a vital role in improving cash flow, strengthening client partnerships, and streamlining internal processes. If you’re proactive, tech-savvy, and client-centric, we’d love to work with you.


What you’ll do:

  • Own and manage the collections process by proactively monitoring aging reports and following up on overdue accounts.
  • Initiate client contact through email, phone, or other platforms to ensure timely payments—while maintaining a professional, empathetic tone.
  • Collaborate with Customer Success Managers, CS Operations, and Finance teams to resolve invoice discrepancies and ensure accurate account reconciliation.
  • Negotiate and document payment plans where appropriate, ensuring terms are realistic and followed through.
  • Escalate unresolved or delinquent accounts based on internal protocols, balancing urgency with client relationship management.
  • Maintain thorough documentation of all collection activities in systems like NetSuite, Xero, and internal databases.
  • Prepare regular reports on collection status, risk accounts, and resolution progress; flag trends and recommend action plans.
  • Recommend and implement process improvements or automation opportunities, especially those that reduce manual work or accelerate cash flow.
  • Support the optimization of billing-to-collection workflows by integrating tools like Xero, NetSuite, and automation platforms (e.g., Zapier, Zoho, Google Workspace).
  • Stay updated on best practices, policies, and compliance standards related to B2B collections and offshore service billing.
  • Take on additional finance-related tasks as needed to support team and company goals



What You Bring:

Education & Experience

  • Bachelor’s degree in Finance, Accounting, Business Administration, or any related field.
  • At least 2–3 years of experience in collections, accounts receivable, or finance operations.

Skills & Competencies:

  • Strong leadership and team coordination skills, even in cross-functional setups.
  • Excellent verbal and written communication skills, especially when working with international clients and partners.
  • High attention to detail with a proactive and solutions-oriented approach.
  • Familiarity with CRM tools, Google Workspace, and quality assurance processes.
  • Strong organizational and analytical skills; ability to multitask and prioritize in a fast-paced, dynamic environment.
  • Experience identifying process bottlenecks and implementing automation or improvements is a big plus.

Preferred Qualifications:

  • Experience working in B2B, offshore, or startup environments.
  • Proficiency in NetSuite and/or Xero.
  • Proven track record in managing complex client accounts and navigating sensitive payment conversations.
  • Background in process automation or improvement initiatives using tools like Knack, Zapier, or similar platforms.

Nice to Have:

  • Fluency in financial tools beyond Xero/NetSuite – such as Power BI, Tableau, or Google Data Studio to visualize and report collections metrics.
  • Comfort with contract and legal basics – knows how to read a contract and flag payment terms or escalation paths.
  • Project management experience – capable of running internal clean-up projects (e.g., invoice audits, policy updates, data migration).


Hiring Process:

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get:

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Requirements

Please refer to job description.

Collections ManagementCustomer ServiceNegotiation SkillsCommunication SkillsProblem SolvingAttention To DetailTime ManagementFinancial AcumenConflict Resolution
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Boss

HR ManagerPenbrothers

Posted on 27 May 2025

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