Role: Collections Specialist

Location: Manila

The collections specialist is responsible for managing a portfolio of assigned accounts and for daily collections activities. This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections.

Employee is skilled and has detail knowledge of routines and procedures in order to sufficiently perform non-routine tasks. Employee uses initiative to carry out routine work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

•Responsible for managing a portfolio of assigned accounts receivables accounts

•Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection

•Tasked with meeting and/or exceeding assigned collection targets

•Research, Identify and resolve unapplied payments

•Review contracts, orders and invoices to reconcile and resolve customer disputes

•Responsible for timely follow-up and regular updates to accounts receivable collection notes

•Manage the production and distribution of weekly reports on Top Accounts. Reports will be sent to leadership teams.

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

•A minimum of 2-3 years of demonstrated experience managing a credit card, cash collections or an accounts receivable portfolio.

•Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making.

•Ability to work extended hours, as needed, for month-end and quarter-end close.

•An understanding of billing, collections and receivable procedures required.

•Strong Written and verbal communication skills required.

•A strong attention to detail and the ability to complete job duties with a high degree of accuracy.

•Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.

•Ability and understanding of the use of a personal computer and appropriate software, including but not limited to: Microsoft Office Tools (Excel, Word, and Outlook), Netsuite..

•Flexibility in work schedule when required.

•Must be able to work as part of a team with peers and leadership within organization.

PREFERRED REQUIREMENTS:

• College degree in accounting or finance, business management

Please refer to job description.