We are looking for a detail-oriented QA Lead with 2-3 years of QA experience and expertise in Data Analytics within a BPO setting. The ideal candidate will be responsible for ensuring quality standards, analyzing performance data, and driving process improvements.

• Lead quality assurance initiatives to enhance service delivery.
• Analyze data and generate insights to improve QA processes.
• Develop and implement QA frameworks and best practices.
• Collaborate with teams to identify and resolve quality issues.
• Provide coaching and feedback to enhance performance.

• 2-3 years of QA experience in a BPO environment.
• Strong background in Data Analytics and reporting.
• Excellent problem-solving and communication skills.