As a Customer Service Associate for our Wireless & Mobile Communications account in Tarlac, you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.

What you’ll bring to the table:

• Handle customer requests professionally and sympathetically
• Exceed client and company performance expectations
• Maintain customer account information and records
• Participate actively on a team working together to solve customer issues
• Interact with client departments when escalations are required
• Ability to handle stress, show empathy and not take difficult customers personally
• Ability to work in a team environment accepting responsibility for decisions and how results may impact team

We’re looking for someone with:

• High School Diploma or equivalent is required
• Customer Service background
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
• Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
• Strong multi-tasking ability

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent (including same-sex partner)
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities