Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth
Insurance Health & Wellness
Health Insurance, HMO
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Assist customers with inquiries and resolve issues.
- Provide information about products and services.
- Handle complaints and provide appropriate solutions.
- Maintain customer records and update account information.
- Collaborate with team members to improve processes.
- Meet performance metrics and quality standards.
- Stay informed about product knowledge and company policies.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: Less than 1 year of relevant experience in customer service.
- Skills and Competencies: Strong communication, problem-solving, and interpersonal skills.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues, and ensure satisfaction.
- Working Conditions: Office environment with possible remote work options.
- Qualities and Traits: Patience, empathy, and a positive attitude towards customer interaction.
Caryl Faye Dionisio
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Reply 0 Times Today
Working Location
3-5, Science Hub Tower 4, G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines
Posted on 17 July 2025
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