Call Center Representative

Callhounds Global BPO

$359-448[Monthly]
On-site - Quezon City<1 Yr ExpEdu not requiredFull-time
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Job Description

Description

Job Summary:

  • We are looking for experienced Customer Service Representatives to join our Travel Account team.
  • As a CSR, you will assist customers with travel-related inquiries, including booking flights, hotel reservations, itinerary changes, cancellations, and providing travel advice.
  • You will handle calls, chats, or emails professionally while ensuring a seamless customer experience.

Key Responsibilities:

  • Assist customers with flight, hotel, car rental, and vacation package bookings
  • Modify or cancel existing travel reservations per customer requests and airline/hotel policies
  • Provide accurate and updated information regarding travel requirements (e.g., visas, COVID restrictions)
  • Resolve customer issues efficiently and professionally within set timelines
  • Escalate complex concerns to higher-level support or supervisors when necessary
  • Meet or exceed performance metrics such as AHT, CSAT, and quality scores
  • Stay updated on travel industry trends, tools, and partner policies

Requirements

Qualifications:

  • At least 1 year of BPO experience, preferably supporting a Travel Account
  • Familiarity with GDS tools (e.g., Sabre, Amadeus, Galileo) is a strong advantage
  • Excellent verbal and written English communication skills


English LanguageCustomer Service
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Emil Andrei Bonza

HR ManagerCallhounds Global BPO

Active within three days

Working Location

24-25F CyberOne Fashion Mall,, Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines

Posted on 22 May 2025

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