Call Center Chat Support | Concenrtrix

Miranda HR

＄350-525[Monthly]
On-site - Pasig<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Description

  • Respond to customer inquiries via email or chat.
  • Provide accurate information on products and services.
  • Resolve customer complaints and issues efficiently.
  • Document interactions in the CRM system.
  • Maintain a high level of professionalism and empathy.
  • Meet performance goals and metrics consistently.
  • Job Title: Call Center Agent
  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: Less than 1 year of experience preferred.
  • Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, technical skills, and familiarity with Salesforce.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain records, and promote products/services.
  • Working Conditions: Office environment, often involving extended periods on the phone.
  • Qualities and Traits: Strong communication skills, patience, empathy, and adaptability.
English LanguageCustomer ServiceProblem SolvingTechnical SkillsSalesforce
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Kriszelle Mangulabnan

HR OfficerMiranda HR

Reply 4 Times Today

Working Location

Bridgetowne Central Park. H3VP+PQC, Pasig, 1609 Metro Manila, Philippines

Posted on 04 September 2025

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