The Branch Supervisor is responsible for overseeing the daily operations of the hardware and building supplies branch, ensuring smooth operations, meeting sales targets, and providing excellent customer service. The role includes managing staff, maintaining inventory levels, and ensuring compliance with company policies. The Branch Supervisor will work closely with the Sales Manager to align branch performance with the overall company strategy.

Branch Operations Management

• Ensure smooth daily operations of the branch, including opening and closing procedures.
• Oversee product displays, cleanliness, and organization of the store to maintain a professional environment.
• Monitor stock levels and place orders to avoid shortages or overstocking, while maintaining an optimal inventory turnover.
• Ensure compliance with safety standards, health regulations, and company policies.

Sales and Customer Service

• Implement and execute sales strategies to meet or exceed branch sales goals, as directed by the Sales Manager.
• Provide exceptional customer service, resolving any customer complaints or issues in a timely and professional manner.
• Monitor market trends and customer preferences to recommend new products or sales promotions.
• Develop and maintain relationships with key customers and vendors to foster loyalty and repeat business.

Staff Management

• Supervise branch staff, ensuring appropriate task delegation and performance management.
• Conduct regular training sessions to enhance the team's knowledge of products, sales techniques, and customer service skills.
• Manage staff schedules to ensure adequate coverage, while controlling labor costs.
• Address staff concerns and mediate conflicts, ensuring a positive working environment.

Financial and Performance Reporting

• Monitor branch financial performance, including sales, expenses, and profit margins.
• Analyze sales data and prepare regular reports for the Sales Manager on key performance indicators (KPIs).
• Implement cost-saving measures where appropriate, without compromising the quality of service or products.
• Ensure proper cash management procedures are followed, including accurate reconciliation and deposit of daily sales.

Inventory and Supply Chain Management

• Coordinate with the Inventory & Purchasing team to manage inventory replenishment efficiently and cost-effectively.
• Conduct regular inventory audits to ensure product availability and minimize loss due to theft or damage.

Education:

• High school diploma or equivalent (Bachelor’s degree in Business or related field is a plus).

Experience:

• Minimum 3-5 years of experience in a retail or building supplies/hardware industry, with at least 2 years in a supervisory role.

Skills:

• Strong leadership and team management abilities.
• Excellent sales and customer service skills.
• Knowledge of building supplies, hardware products, and industry trends.
• Strong problem-solving skills and ability to make decisions under pressure.
• Financial acumen, including understanding of profit margins, cost control, and budgeting.
• Proficient in MS Office (Excel, Word) and point-of-sale (POS) systems.

Personal Attributes:

• Self-motivated and driven to achieve results.
• Strong communication and interpersonal skills.
• High level of integrity and professionalism.
• Ability to work in a fast-paced environment.

Work Conditions:

• Regularly required to stand, walk, lift, and handle materials in a warehouse/store environment.
• Weekend or evening work may be required depending on business needs.