About Us: Join Smart Communications, a leader in IT services and solutions, committed to innovation and excellence.

Job Summary: We are seeking a proactive Application Management Supervisor to lead our application management processes. You will oversee a talented team, ensuring timely resolution of application-related issues, minimizing disruptions, and driving continuous improvement.

Key Responsibilities:

• Application Management: Supervise the team to log, classify, prioritize, and resolve application-related issues promptly. Oversee escalations and communicate effectively with stakeholders
• Problem Management: Identify root causes of application-related issues, manage problem records, and coordinate resolutions with relevant teams
• Team Leadership: Mentor and develop the team, providing training and guidance on procedures and tools
• Service Level Management: Ensure compliance with SLAs, track performance, and present reports to senior management
• Continuous Improvement: Identify and implement process improvements to enhance service delivery
• Collaboration: Serve as the point of contact for application management issues, collaborating with IT and business teams

Qualifications:

• Education: Bachelor's degree in Computer Science, IT, or related field
• Experience: 5+ years in application management or IT service management, with 2+ years in a supervisory role
• Certifications: ITIL Foundation (preferred), ITIL Practitioner or Expert (preferred)
• Skills: Strong knowledge of ITIL processes, excellent leadership and communication skills, and experience with application management tools (ServiceNow)

Why Join Us? Be part of a culture of innovation and growth at Smart Communications. We offer competitive compensation, comprehensive benefits, and a supportive work environment.

Apply Now! Ready to make an impact? Apply today and join our dedicated team at Smart Communications.

Please refer to job description.