• Meeting with clients and catering to their issues. 
• Attend to customer issues: 
• Troubleshooting, investigation, bug checking, replication of issues. 
• Communicate and inform customers on the details, status, and progress of the issue. 
• Communicate with the Dev team for bugs and log it into Jira. 
• Training customers in best practices with system usage.  
• Create training documents for Driver App and Web App of Final Mile. 
• Configurations: driver profile, user profile, and setting the level of access required. 
• Setting up the customer environment before the go-live. 
• Creates Project documentation 
• Participating in Project Meetings like (kick-off, project frame, lessons learned) 

• Deep knowledge of transportation and logistics business processes
• Relevant experience with Final Mile
• Relevant background with Bash Commands and scripting (Phyton, Java)
• Experience in checking logs in the system (we use Putty and SQL Developer database
• Knowledge of Unix/CLI commands, experience with software/website development, SQL/MS Access/Database knowledge
• Experience with transfer protocols (FTP, SFTP, AS2, API)
• Experience with mapping software
• AWS concepts, fundamental AWS services, Web application concepts 
• Jira, Confluence, Salesforce 
• Ability to develop and maintain strong, productive relationships with customers, partners, and consultants. 
• Prior experience diagnosing system process issues – gap analysis 
• Experienced in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Strong communicator, able to influence and collaborate at all levels to maximize problem resolution while effectively presenting information and responding to highly specialized technical questions

Job Offer

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply