Alorica Cebu Human Resource Manager

JobsAvenuePH

$1.1-1.6K[Monthly]
On-site - Cebu3-5 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Disability Insurance, Health Insurance, Life Insurance, HMO

  • Perks Benefits

    Employee Discount

  • Professional Development

    Professional Development

  • Time Off & Leave

    Maternity & Paternity Leave, Solo Parent Leave, Vacation Leave

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Description

PURPOSE STATEMENT

Performs difficult, professional-level work overseeing the broad operations of all Human Resources functions at a site-specific call center to include employee relations, orientation, performance management and discipline, etc. Supervision is exercised over all People team members at site.

 

Job Duties: 

  • Work with line managers on a daily basis to help guide them through the Human Resources decision making process. 
  • Conduct investigations into internal employee complaints as well as 3rd party (EEOC) complaints. 
  • Conduct exit interviews and provide appropriate feedback and suggestions to leadership team 
  • Develop a safety and security risk management program to minimize hazards, to report workers’ compensation claims on a timely basis, to track patterns and engage the WC carrier in case management when appropriate so team members may return to work at the earliest possible time.
  • Monitors and ensures results of Human Resources department goals and contributes to the success of operations by adding value consistent with the People Team Vision and Mission. 
  • Assist team members with open enrollment and monitor pay practices to ensure compliance with federal and state regulations. 
  • Interfaces with other department managers to insure proper workflow and quality of service relative to the needs of the business, and for improving performance management and appraisal processes. 
  • Monitors and administers unemployment claims, including representing the company through appeal process. 
  • Ensure compliance with federal and state employment laws including required postings, OSHA logs and SOX recordkeeping through quarterly department audits. 
  • Audit procedures to ensure company standards are met. 
  • Assists in the development and maintenance of the Human Resources Department operating policy and procedure. 
  • Assist Talent Acquisition with recruitment needs in support of diversity and equal employment business objectives. 

 

ADDITIONAL JOB DUTIES 

  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. 
  • Perform other duties as assigned by management.


Requirements

EDUCATION:

  • High School Diploma or GED – Required
  • Bachelor's Degree or equivalent work experience – Required
  • Licenses or certifications (Please List) – Preferred

 

EXPERIENCE: 

Required experience: 

  • 3 - 5 years: Three years experience as an Human Resources Manager or relevant supervisory capacity within the field. Comprehensive experience (6+ years) in all areas of Human Resources (as a Generalist or higher). 

Preferred experience: 

  • Some (1+ years) experience in a service industry with an emphasis in employee relations preferred.

 

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS: 

Specific Job Related Knowledge, Skills, Abilities & Other Characteristics: 

  • Thorough understanding of labor and benefit law and administration. 
  • Training competencies in areas of HR administration, legal/regulatory compliance related to labor/employment matters, supervisory development, diversity and management training. 
  • Extensive Employee Experience knowledge, skills and applicable experience. 
  • Some knowledge of a call center environment 
  • Ability to motivate and supervise staff members 
  • Ability to exercise independent judgment. 
  • Ability to handle a variety of assignments simultaneously and to cultivate capabilities beyond those required for the current job and needs of the business. 

 

General Job Level Knowledge, Skills, Abilities & Other Characteristics: 

  • Excellent written, verbal and interpersonal communication skills. 
  • Ability to multi-task and adapt to change. 
  • Proven track record of meeting or exceeding customer experience and financial objectives 
  • Ability to maintain the highest level of confidentiality. 
  • Strong analytical and presentation skills. 
  • Proven track record in a metric focused environment. 
  • Strong process orientation skills and project management abilities. 
  • Excellent leadership and organizational skills.
Compensation and BenefitsHR Business PartneringOrganizational DevelopmentPerformance ManagementEmployee RelationsTalent ManagementHRISRecruitingPeople ManagementProcess Management
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John Christopher Briagas

OwnerJobsAvenuePH

More than ten replies today

Working Location

4th Floor Skyrise Building Alorica Recruitment Hub, Alorica Cebu IT Park. 8WJ5+J5J, Cebu City, 6000 Cebu, Philippines

Posted on 03 June 2025

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