Premier Heavy Equipment Inc. After Sales Customer Service Representative

Premier Heavy Equipment Inc.

＄266-354[Monthly]

On-site - Davao del SurFresh Graduate/StudentBachelorFull-time

Maintain contact with clients to obtain customer feedback regarding product/service quality.
Assist clients in resolving issues and complaints concerning purchased products or services.
Build and establish good work relationships with clients to facilitate increased patronage and revenue.
Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
Develop and optimize support and service processes, tools, and systems.
Conduct price and contract negotiations with clients to establish contract details and attain profit margin.
Oversee all post-sales services provided to clients to ensure customer satisfaction.
Ensure compliance with all general and company policies when carrying out job duties.
Accept and performs such other functions as may be assigned by direct heads.

Fresh Graduate of any four (4)-year course, preferably in Business, Marketing, Management or any related field.
Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook)
Computer literate and comfortable using various business software and tools
Preferably with at least 6 months of experience in sales coordination or customer handling
Strong organizational and time management skills with keen attention to detail
Excellent verbal and written communication skills
Able to effectively coordinate and communicate with both clients and internal teams
Self-motivated, proactive, and capable of working independently

Customer ServiceProblem SolvingScheduling