Trojans Well Entertainment Corp (BET88) Account Manager

Account Manager

Trojans Well Entertainment Corp (BET88)

＄618-707[Monthly]

On-site - Makati3-5 Yrs ExpBachelorFull-time

Benefits

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Perks Benefits
Parking Space
Time Off & Leave
Bereavement Leave, Birthday Leave, Sick Leave, Vacation Leave

Description

Building and nurturing long-term relationships with assigned clients, understanding their needs, and acting as the main point of contact for all account-related matters.
Developing strategic account plans to maximize client satisfaction, retention, and growth. This may involve identifying new business opportunities within existing accounts and collaborating with sales and marketing teams to develop tailored strategies.
Regularly communicating with clients to understand their requirements, address concerns, provide updates on products or services, and ensure a high level of customer satisfaction.
Having a deep understanding of the products or services offered by the company, and being able to effectively communicate their value proposition to clients.
Working to identify upsell and cross-sell opportunities within assigned accounts, as well as collaborating with sales teams to generate new business from existing clients.
Managing contract negotiations, renewals, and amendments accordingly.
Tracking and analyzing key performance metrics related to client accounts, preparing regular reports, and using data to drive decision-making and account strategy.
Handling client concerns, troubleshooting issues, and escalating complex problems to the appropriate internal resources to ensure timely resolution.
Working closely with cross-functional teams such as sales, marketing, customer support, and product development to deliver exceptional service and support to clients.
Staying informed about industry trends, market dynamics, and competitive landscape to provide valuable insights to clients and internally to improve offerings and services.
Proactively managing client satisfaction, addressing potential issues, and taking steps to ensure high levels of client retention.
Completing administrative duties related to client accounts, such as maintaining accurate records, and managing correspondence.
Perform other related and ad hoc duties as assigned by the management.
Manage projects, collaborate with teams, and ensure quality standards are met.

Requirements

Educational Qualifications: Bachelor’s degree in a relevant field is required.
Experience Level: 3-5 years of professional experience in related roles.
Skills and Competencies: Strong communication, problem-solving, and multitasking abilities.
Working Conditions: Fast-paced environment with potential remote work flexibility.
Qualities and Traits: Detail-oriented, adaptable, and proactive in tackling challenges.

CommunicationRelationship BuildingProblem SolvingTime ManagementAdaptability