Find On-site/Hybrid Jobs
DEX Technical Support (Operations Support)

XBIT
Test Manager

Best Web3
Android Development Engineer

海南菲利人力资源有限公司
IT Specialist

First Reliance Checkers and Surveyors Corporation
Information Management Coordinator

TRT Solutions Limited
Bilingual Japanese Application Support

Inaho Digital Solutions Private Limited
Oracle CC&B

CriticalRiver Philippines Inc.
Android Development EngineerUrgent

Ontology
AI Development (AI Engineer for Web3 Agents)

Nftgo
Japanese IT Developer (NO JLPT Needed + Japanese basic)

J-K Network Services
iOS Development Engineer

blofin
Data Engineer

TEAM International
Backend Development Engineer

CSIL
Risk Control Specialist

Lestars Management Consultancy L.L.C
Smarter Job Matches Await
Log in to discover AI-curated job opportunities tailored to your skills and goals.
DEX Technical Support (Operations Support)

XBIT
DEX Technical Support (Operations Support)
XBITJob Description
Description
Job Description
We are looking for a Technical Support Specialist to assist with the daily operations of a decentralized exchange (DEX). You will act as a bridge between users and the technical team, answering technical questions, collecting feedback, troubleshooting common issues, and driving product experience improvements. This position requires candidates to have a foundational knowledge of blockchain, strong communication skills, and problem-solving abilities.
Responsibilities
Provide technical support and answers to user inquiries through channels such as Telegram, Discord, and email;
Assist users in resolving common issues related to transaction failures, wallet connection problems, gas fees, and liquidity;
Collect user feedback, organize, and submit it to the product and development teams for optimization;
Create FAQs and user tutorials to enhance self-service efficiency;
Assist the operations team in handling technical support during events;
Collaborate with the development team to track bug fixes and feature update progress;
Monitor on-chain abnormal behaviors (such as flash loan attacks, unusual transactions) and report them immediately;
Regularly analyze types of user issues and propose systematic improvement suggestions;
Follow up on cross-chain user experience issues under multi-chain deployments (such as Ethereum, BSC, Solana).
Requirements
Job Requirements
Bachelor's degree or higher, preferably in Computer Science, Information Technology, or related fields;
Familiar with basic blockchain knowledge, DEX operating mechanisms, and common DeFi concepts (such as Swap, liquidity pools, slippage, gas fees, etc.);
Experience with wallet tools (such as MetaMask, Phantom);
Preferred experience in Telegram/Discord community operation or technical customer support;
Good reading and writing skills in both Chinese and English, capable of handling international user support scenarios;
Ability to think independently and analyze problems, skilled in summarizing user needs;
Basic ability to use blockchain explorers (Etherscan, Solscan);
Understanding of Web3 security risks and ability to assist in identifying phishing, fake tokens, and other risk behaviors preferred.
Additional Qualifications
Experience using mainstream DEXs such as Uniswap, PancakeSwap, Raydium;
Familiarity with user scenarios involving cross-chain bridges and Layer 2;
Ability to debug front-end or contracts (able to use developer tools to view requests and logs);
Experience with customer service systems or ticketing systems (such as Zendesk, Freshdesk).

Luna zhuo
HR ManagerXBIT
Reply 3 Times Today