Find On-site/Hybrid Jobs

Where
Location
Search
Relevance
Job Function
99+
Salary
Job Type
Benefits
More
Where
Location
Search
Filters
Relevance
Job Function
99+
Salary
Job Type
Benefits
More
Job List

DEX Technical Support (Operations Support)

$1.2-1.6K[Monthly]
On-site - China1-3 Yrs ExpBachelorFull-time
XBIT

XBIT

Test Manager

$1.4-2.2K[Monthly]
On-site - Thailand1-3 Yrs ExpBachelorFull-time
Best Web3

Best Web3

Android Development Engineer

$4-7K[Monthly]
Hybrid - Thailand5-10 Yrs ExpBachelorFull-time
海南菲利人力资源有限公司

海南菲利人力资源有限公司

IT Specialist

$200-400[Monthly]
No Resume NeededOn-site - Laos<1 Yr ExpBachelorFull-time
First Reliance Checkers and Surveyors Corporation

First Reliance Checkers and Surveyors Corporation

Information Management Coordinator

$76-77K[Annually]
No Resume NeededOn-site - Australia3-5 Yrs ExpBachelorFull-time
TRT Solutions Limited

TRT Solutions Limited

Bilingual Japanese Application Support

$40-42K[Annually]
No Resume NeededGlobal TeamYoung & DynamicOn-site - India5-10 Yrs ExpBachelorFull-time
Inaho Digital Solutions Private Limited

Inaho Digital Solutions Private Limited

Oracle CC&B

$20-40K[Monthly]
No Resume NeededDetail-Oriented RoleHybrid - Vietnam5-10 Yrs ExpBachelorFull-time
CriticalRiver Philippines Inc.

CriticalRiver Philippines Inc.

Android Development EngineerUrgent

$3-4.2K[Monthly]
Great PerksNo Resume NeededOn-site - China3-5 Yrs ExpBachelorFull-time
Ontology

Ontology

AI Development (AI Engineer for Web3 Agents)

$2-3K[Monthly]
On-site - China1-3 Yrs ExpBachelorFull-time
Nftgo

Nftgo

Japanese IT Developer (NO JLPT Needed + Japanese basic)

$1.4-2.4K[Monthly]
Great PerksNo Resume NeededHybrid - Laos<1 Yr ExpEdu not requiredFull-time
J-K Network Services

J-K Network Services

iOS Development Engineer

$3.4-6.8K[Monthly]
No Resume NeededOn-site - China3-5 Yrs ExpBachelorFull-time
blofin

blofin

Data Engineer

$4-4.6K[Monthly]
No Resume NeededHybrid - Portugal5-10 Yrs ExpBachelorFull-time
TEAM International

TEAM International

Backend Development Engineer

$3-4.2K[Monthly]
No Resume NeededOn-site - China1-3 Yrs ExpBachelorFull-time
CSIL

CSIL

Risk Control Specialist

$2.2-3K[Monthly]
Great PerksOn-site - Albania1-3 Yrs ExpDiplomaFull-time
Lestars Management Consultancy L.L.C

Lestars Management Consultancy L.L.C

Smarter Job Matches Await

Log in to discover AI-curated job opportunities tailored to your skills and goals.

Find Your Dream Job Now

DEX Technical Support (Operations Support)

$1.2-1.6K[Monthly]
On-site - China1-3 Yrs ExpBachelorFull-time
XBIT

XBIT

DEX Technical Support (Operations Support)

XBIT
$1.2-1.6K[Monthly]
On-site - China1-3 Yrs ExpBachelorFull-time
Chat & Apply

Job Description

Show original text

Description

Job Description

We are looking for a Technical Support Specialist to assist with the daily operations of a decentralized exchange (DEX). You will act as a bridge between users and the technical team, answering technical questions, collecting feedback, troubleshooting common issues, and driving product experience improvements. This position requires candidates to have a foundational knowledge of blockchain, strong communication skills, and problem-solving abilities.

Responsibilities

 Provide technical support and answers to user inquiries through channels such as Telegram, Discord, and email;

 Assist users in resolving common issues related to transaction failures, wallet connection problems, gas fees, and liquidity;

 Collect user feedback, organize, and submit it to the product and development teams for optimization;

 Create FAQs and user tutorials to enhance self-service efficiency;

 Assist the operations team in handling technical support during events;

 Collaborate with the development team to track bug fixes and feature update progress;

 Monitor on-chain abnormal behaviors (such as flash loan attacks, unusual transactions) and report them immediately;

 Regularly analyze types of user issues and propose systematic improvement suggestions;

 Follow up on cross-chain user experience issues under multi-chain deployments (such as Ethereum, BSC, Solana).


Requirements

Job Requirements

 Bachelor's degree or higher, preferably in Computer Science, Information Technology, or related fields;

 Familiar with basic blockchain knowledge, DEX operating mechanisms, and common DeFi concepts (such as Swap, liquidity pools, slippage, gas fees, etc.);

 Experience with wallet tools (such as MetaMask, Phantom);

 Preferred experience in Telegram/Discord community operation or technical customer support;

 Good reading and writing skills in both Chinese and English, capable of handling international user support scenarios;

 Ability to think independently and analyze problems, skilled in summarizing user needs;

 Basic ability to use blockchain explorers (Etherscan, Solscan);

 Understanding of Web3 security risks and ability to assist in identifying phishing, fake tokens, and other risk behaviors preferred.

Additional Qualifications

 Experience using mainstream DEXs such as Uniswap, PancakeSwap, Raydium;

 Familiarity with user scenarios involving cross-chain bridges and Layer 2;

 Ability to debug front-end or contracts (able to use developer tools to view requests and logs);

 Experience with customer service systems or ticketing systems (such as Zendesk, Freshdesk).

Englishcustomer serviceaccount management

Luna zhuo

HR ManagerXBIT

Reply 3 Times Today

Chat
View more details